Shared mailboxes makes it easy for a group of people in your company to monitor and send email from a common account, such as email@example.com or firstname.lastname@example.org.
When a person in the group replies to a message sent to the shared mailbox, the email looks like it was sent by the shared mailbox, not from the individual user.
Beginning in Exchange 2007, shared mailboxes became their own recipient type:
In previous versions of Exchange server, creating a shared mailbox was a multi-step process from Exchange Management Shell.
In Exchange 2013, we can use the Exchange admin center (EAC) to create a shared mailbox in one step.
If your organization uses a hybrid Exchange environment, you should use the on-premises Exchange admin centre (EAC) to create and manage shared mailboxes.
Create a shared mailbox using Exchange Admin centre
- Go to Recipients > Shared > Add .
- Fill-in the required fields: Display name, Email address
- To grant Full Access or Send As permissions, click Add , and then select the users you want to grant permissions to. You can use the CTRL key to select multiple users.
Create Shared Mailbox using shell:
New-Mailbox -Shared -Name “HelpDesk Department” -DisplayName “HelpDesk” -Alias Helpdesk | Set-Mailbox -GrantSendOnBehalfTo L1-Support | Add-MailboxPermission -User L1-Support -AccessRights FullAccess -InheritanceType All
Which permissions should we use?
We can use the below permissions with a shared mailbox.
- Full Access
- Send As
- Send on Behalf